Help Center

11bad FAQ — Answers to All Your Questions

From opening an account to bKash deposits, claiming bonuses, cricket betting, and responsible gaming — find answers here to everything you might want to know about 11bad.

11bad is a trusted online gaming platform in Bangladesh, where you will find cricket betting, live casino, and slots all in one place. Whether you are a new player or an experienced one, this FAQ page will give you a clear understanding of every step on the platform. The questions below have been put together from the topics Bangladeshi players ask about most. If you do not find the answer to your question here, our 24/7 live chat support is always ready.

Account

Account and Registration

To register at 11bad, you need an active mobile number or email address, a strong password, and your full name. For age verification, you must confirm that you are at least 21 years old. Registering with accurate information ensures a smooth withdrawal process in the future.

No. Each user may only create one account. Creating multiple accounts goes against 11bad's rules, and if detected, all accounts may be temporarily or permanently suspended. This policy is strictly enforced in the interest of fair play.

Use the "Forgot password?" option on the 11bad login page. Enter your registered mobile number or email address and set a new password using the verification code sent to you. If you run into any issues, get help from our 24/7 live chat support.

Yes, identity verification is required before withdrawals are processed. You will generally need to upload a photo of your national ID card or passport. The verification process is usually completed within a short time, and once verified, it does not need to be repeated. Our support team is always ready to help with this process.

To change core details such as your name or date of birth, contact the support team via live chat — they will verify and update them for you. Your mobile number or email address can be changed directly from your profile settings.
Payments

Deposits and Withdrawals

Funds deposited via bKash are usually credited to your account instantly. Occasionally, it may take a few minutes due to network issues. If the money has not arrived within five minutes, contact live chat with your transaction ID — 11bad support will resolve it quickly.

The minimum deposit amount across all payment methods is ৳300. The minimum withdrawal amount is ৳1,000. The same limits apply for every method — whether it is bKash, Nagad, Rocket, Upay, or bank transfer.

Yes, at 11bad you can deposit and withdraw through all major mobile banking services — bKash, Nagad, Rocket, and Upay. Bank transfer is also supported. The minimum deposit is ৳300 for all methods.

Withdrawal processing at 11bad typically takes just 10 to 45 minutes. This is among the fastest of any online gaming platform in Bangladesh. The minimum withdrawal amount is ৳1,000, and having a verified account makes the process even faster.

11bad itself does not charge any processing fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — that depends on the policy of the respective provider.

If a withdrawal request is still in a "pending" status, you may request cancellation via live chat. Once it has been sent, cancellation is generally not possible. So before making a withdrawal, double-check the amount and payment method carefully.
Gaming

Games and How to Play

To bet on BPL (Bangladesh Premier League) matches, log in to 11bad and go to the cricket section. Select your preferred match from the match list, choose the bet type (match winner, total runs, wickets, etc.) and set the amount. Confirm the bet slip. With the live betting feature, you can also place bets on matches already in progress.

RTP, or "Return to Player", is a theoretical percentage indicating how much players can expect to get back on average from a slot game over the long term. For example, a 96% RTP means there is an average chance of getting back ৳96 for every ৳100 bet — but this is not a guarantee, as each spin is completely independent and random.

The 11bad live casino section features games from world-class providers such as Evolution Gaming and Ezugi. Live blackjack, live roulette, live baccarat, live Sic Bo, and various game shows — all broadcast live with real dealers. Dealer tables where you can communicate in Bengali are also available.

Yes, the 11bad website is fully mobile-friendly. All games, cricket betting, and live casino features can be enjoyed from the browser of any smartphone or tablet. It works well on both Android and iOS devices.

11bad features games from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers are tested by independent organizations and their Random Number Generators (RNG) are certified. As a result, every outcome is completely random and unbiased.
Bonuses

Bonuses and Promotions

When you create an account at 11bad for the first time and make a deposit, you receive a 100% welcome bonus — up to ৳20,000. That means if you deposit ৳10,000, you get an additional ৳10,000 as a bonus. A 15x wagering requirement must be met before this bonus can be withdrawn.

A wagering requirement is a condition that requires you to place bets a specified number of times before bonus funds can be withdrawn. The welcome bonus at 11bad carries a 15x wagering requirement. This means if you receive a ৳5,000 bonus, you must place a total of ৳75,000 (5,000 × 15) in bets before you can withdraw.

The 11bad VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. As you move up to higher tiers through regular play, you earn weekly cashback: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.7% at Gold, up to 1.0% at Platinum, and up to 1.2% weekly cashback at the Diamond tier.

Yes, 11bad offers promotional deals during various festivals and special seasons. Special cashback and deposit bonuses may be available during Eid, Pohela Boishakh, or the IPL / T20 World Cup. Check your promotions page regularly, and if you are logged in you will receive notifications.

Yes, the 11bad account dashboard displays your real balance and bonus balance separately. The bonus balance cannot be withdrawn before the wagering requirement is met. However, the real balance is eligible for withdrawal at any time (minimum ৳1,000).
Security

Security and Responsible Gaming

11bad uses SSL encryption technology to keep all data secure. Your personal information and transaction details are not shared with third parties. Secure payment gateways are used and every transaction is recorded.

11bad is only for individuals who are 21 years of age or older. Age is verified at the time of account creation and before withdrawals. Keeping minors away from gaming is a core part of our responsible gaming policy.

Gaming is for entertainment, not a source of income. If you feel you are losing control over your play, contact 11bad's live chat support immediately. Our support team will help you set deposit limits or arrange a temporary break.

Self-exclusion is a feature that lets you lock your 11bad account yourself for a set period of time. To activate it, make a request via live chat support — assistance is available 24/7. Once self-exclusion is activated, the account cannot be reactivated before the specified time has passed.

The main way to contact 11bad is through live chat support, operated in Bengali 24 hours a day, 7 days a week — accessible directly from the website. You can also write to us by email at [email protected]. For urgent matters, live chat provides the fastest resolution.

Still have questions?

Our Bengali live chat support team is by your side 24/7. Chat with us right now to get quick help with any issue.

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For direct support

Live Chat 24/7 support in Bengali — start from the bottom right corner of the website
Support Hours Every day of the week, 24 hours — Bangladesh Standard Time (BST, UTC+6)