11bad Privacy Policy

1 Introduction

11bad is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This Privacy Policy ("Policy") describes how 11bad collects, stores, processes, and discloses your personal information — when you visit our website (https://11bad.cam) or use our services.

By using our services, you will be considered to have agreed to the terms of this privacy policy. This policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our platform.

2 Types of Information Collected

11bad collects various types of information. The categories of information collected are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Email address
• Mobile number
• Permanent address and postal code

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction dates and times

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system and device type
• Login time, session information, and cookie data
• Pages visited on the site and browsing behavior

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage history
• Preferred game categories and activity patterns

3 How Information is Collected

We collect information in the following ways:

3.1 Direct Provision of Information

When you register an account on 11bad, complete financial transactions, contact the support team, or fill out any form, you directly provide information to us.

3.2 Automatic Collection

When you use our platform, certain information is collected automatically — such as through cookies, log files, web beacons, and other tracking technologies.

3.3 Information from Third Parties

Information may also be received through authorized third-party providers for identity verification (KYC) or from government or regulatory bodies as required by applicable law.

4 Purpose of Using Information

11bad uses your information for the following legitimate purposes:

• Account Management: To handle registration, verify logins, and ensure account security.
• Service Delivery: To manage gaming activities, settle bets, and distribute winnings.
• Financial Transactions: To process deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳1,000.
• Identity Verification (KYC): To comply with applicable laws and confirm the required age limit.
• Fraud Prevention: To detect suspicious activity and protect the security of the platform.
• Customer Support: To provide assistance via 24/7 live chat and resolve complaints.
• Personalized Experience: To offer relevant promotions and bonuses based on your preferences.
• Analytics and Improvement: To improve the quality of our platform, products, and services.
• Legal Compliance: To meet applicable laws, regulations, and regulatory requirements.

5 Sharing Information with Third Parties

11bad does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with third-party service providers engaged to operate our platform — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, IT service providers, and cloud storage companies. These partners are required to process information in accordance with our instructions.

5.2 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from a government or regulatory body, or as required by applicable law.

5.3 Business Transfers

If 11bad participates in a merger, acquisition, or sale of assets, user information may be transferred — however, you will be notified in advance in such cases.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 11bad website. Cookies are small data files stored in your browser that help improve your experience when visiting our site.

6.1 Types of Cookies

• Essential Cookies: Required for managing login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: For analyzing platform usage and driving improvements.
• Marketing Cookies: For displaying relevant promotional content.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, rejecting certain cookies may limit some functionality of the platform.

7 Data Storage and Security

7.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period for legal, accounting, or regulatory reasons.

7.2 Security Measures

11bad applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmission on the website is encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection for account access.
• Firewall and Intrusion Detection: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Periodic reviews to identify potential vulnerabilities.
• Restricted Access Controls: Only authorized personnel can access the information they need.

However, it is not possible to guarantee that transmitting information over the internet is completely secure. Even with our best efforts, we cannot provide a full guarantee of data security.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request from us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information retained for legal obligations or legitimate business purposes may not be possible to delete.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted — for example, when you question the accuracy of the information.

8.5 Right to Lodge a Complaint

If you believe we have used your information improperly, you may contact us directly.

To exercise any of the above rights, please contact us by email: [email protected]

9 Privacy of Minors

11bad is operated exclusively for individuals aged 21 and above. We do not intentionally collect or store the personal information of any person under the age of 21.

Our registration process includes age verification measures. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Parents are requested to monitor their children's online activities. If you become aware of a minor's account, please notify us immediately.

10 Changes to This Policy

11bad reserves the right to amend or update this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the policy on the website will be changed.
• For important changes, a notification may be sent to your registered email address.
• A notification may be shown when you log in to the platform.

If you continue using our services after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our dedicated privacy team is ready to respond to your inquiry promptly.

Your trust and feedback on any aspect of this privacy policy matter to us. 11bad is always committed to operating a safe, transparent, and user-friendly platform.