Responsible Gaming

11bad's commitment to safe and responsible gaming

Entertainment is for enjoyment — not financial stress. At 11bad, we are always by your side to keep your gaming experience healthy, controlled, and enjoyable.

Our Commitment

Why is responsible gaming important?

Online gaming is a form of entertainment. However, when it becomes excessive it can affect personal life, family relationships, and financial wellbeing. 11bad believes every player has the right to know their limits and should have the opportunity to get help in setting those limits.

Our responsible gaming policy is built on three core pillars: awareness, control, and support. We want you to always play with enjoyment — never out of obligation or under pressure.

  • This platform is for people aged 21 and above only
  • Option to set deposit limits and session time limits
  • Voluntary self-exclusion option
  • 24/7 Bengali support team always ready to help
  • Reality check feature available

Important Notice

Please keep the following in mind before you start playing on 11bad:

  • Gaming is for entertainment only — not as a source of income.
  • Only play with money you can afford to lose.
  • Set your budget in advance and do not go beyond it.
  • Do not increase your bets trying to recover losses.
  • If you feel you are losing control, contact our support right away.
For Ages 21+
Protection Tools

The key to control is in your hands

11bad provides you with several effective tools to manage your gaming habits. These tools are completely free and can be used at any time.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it will not be possible to deposit beyond that amount. This limit protects you from overspending and keeps gaming enjoyable.

Session Time Limit

Set a time limit for how long you play in one sitting. When the set time is up, the system will automatically alert you and prompt you to take a break if needed. Keeping track of time is an important part of responsible gaming.

Reality Check

At set intervals, pop-up notifications will let you know how long you have been playing and how much you have spent. This information will help you make informed decisions — whether to continue or take a break.

Time-Out

Need a short break? Use the time-out feature to temporarily block access to your account for anywhere from 24 hours up to 30 days. During the time-out period, no login or deposit will be possible.

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose self-exclusion. This option closes your account for a long-term period and cannot be reversed before the set time has passed. It is a strong protective measure.

24/7 Support

If you experience any difficulties at any time, contact our Bengali live chat support team. Our trained support agents will guide you in using the right tools and provide the assistance you need.

Age Limit

21+ — Age limit strictly enforced

11bad is for people aged 21 and above only. Keeping minors away from gaming is our highest priority. Age verification is mandatory at registration, and in cases of doubt we reserve the right to verify identity documents.

If there is someone in your household who is under 21 and uses your device, please lock your account with a secure password and keep it out of reach of minors.

  • Age verification is mandatory at registration
  • Identity is verified on suspicious accounts
  • Accounts belonging to minors are permanently closed
  • Use of parental control tools is recommended

Advice for Parents

If there are children or teenagers at home, take the following steps to keep your online gaming account secure:

  • Use a strong password and do not share it with anyone.
  • Always log out after you finish playing.
  • Install parental control software on your device.
  • Keep your payment details secure — do not save them in the browser.
  • If you have any suspicion, change your password immediately.

Contact our 24/7 live chat support for further assistance.

Awareness

Recognise the warning signs

When gaming crosses the line from entertainment into a problem, certain signs appear. If you notice these signs in yourself, seek help immediately.

Warning Signs

  • Repeatedly betting to win back lost money (chasing losses)
  • Lying about gaming or hiding it from family
  • Borrowing money or spending savings to place bets
  • Neglecting work, studies, or family responsibilities
  • Wanting to stop playing but being unable to
  • Feeling anxious or restless when not gaming
  • No longer finding enjoyment unless betting larger and larger amounts
  • Stress or depression caused by gaming

Healthy Gaming Habits

  • Treat gaming as entertainment only.
  • Set a daily budget in advance and stick to it.
  • Take regular breaks — at least 10 minutes every hour.
  • Do not play when you are tired or under mental stress.
  • Avoid gaming under the influence of alcohol or any other substance.
  • Prioritise spending time with friends and family.
  • Play for enjoyment, not in the hope of winning.
  • Let our support team know if you have any doubts.
Step-by-Step Guide

Set deposit limits and self-exclusion

After logging into your 11bad account, you can set your own protective limits in just a few simple steps.

  • 01

    Log in to your account
    Go to the 11bad login page and sign in with your username and password.

  • 02

    Go to Account Settings
    Click on your profile icon in the top right corner and navigate to the "Account Settings" or "Responsible Gaming" section.

  • 03

    Choose the limit you need
    Select whichever option you need — deposit limit, session time, reality check, or time-out.

  • 04

    Set the amount and duration
    Set the limit amount and the time period (daily / weekly / monthly) that suits you.

  • 05

    Confirm
    Save the changes. Lowering a limit takes effect immediately; a cooling-off period applies for increasing one.

Need Help?

Our support team is always here

If you are unable to set limits on your own or need further assistance, our 24/7 live chat support team is always ready to help you.

Get in Touch

Speak directly with our Bengali-speaking support agents for any question or request related to responsible gaming.

  • Live Chat: available 24/7 in Bengali
  • Email: [email protected]
  • Average response time is very fast

Self-exclusion requests are actioned by us immediately. Your privacy is fully protected.

Common Questions

Responsible Gaming FAQ

Find answers here to the most frequently asked questions about responsible gaming.

A deposit limit is a cap you set yourself, beyond which no further deposits can be made. It can be set on a daily (24-hour), weekly (7-day), or monthly (30-day) basis. Lowering the limit takes effect immediately. However, raising the limit requires waiting through a set cooling-off period, so that decisions are not made on impulse.

Yes, when you self-exclude your account balance remains completely safe. No transactions or gaming activity are possible while the account is locked. After the exclusion period ends, you will need to contact our support team and complete a verification process to reactivate your account.

A time-out is a temporary break — usually from 24 hours up to 30 days — after which your account reactivates automatically. It is suitable when you want a short break but do not want a permanent closure. Self-exclusion is long-term — typically 6 months, 1 year, or permanent — and cannot be reversed before the set period ends. Self-exclusion should be chosen for serious concerns.

Start by speaking with them with empathy and listening without judgment. Encourage them to set up self-exclusion or deposit limits on their own. You can also contact our support team — we can advise on how to handle the situation. Remember, professional mental health support is often the most effective step.

No. 11bad is for people aged 21 and above only. Those aged 18, 19, or 20 cannot open an account or play on this platform. We verify age at registration, and if false information is provided the account will be permanently closed.

Protective changes — such as lowering a limit, activating a time-out, or enabling self-exclusion — take effect immediately. A cooling-off period applies when increasing limits or relaxing protections. This waiting period is intentional, to protect you from decisions made on impulse. If you have any questions, ask us on live chat.

Play responsibly,
enjoy the experience

Start or continue your gaming journey at 11bad — but always keep your limits in mind. Our tools, support, and guidelines are ready to give you a healthy gaming experience.

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